Breaking bad news at work

Every so often, no matter how well things are humming along, there comes a time where you’ll need to break bad news to a business associate, client, co-worker — or possibly all of the above! The challenge is knowing how to do it with tact – respectfully and courteously. Do you know how to do this? If not, this will help…

1. Say it now – It never hurts to give the news as soon as possible. Bad news tends to travel faster than good news; it’s always a plus if the person hears it from you first. Without even bringing email, work chat, and other countless technologies into the equation, there are many other ways word can slip out, and you want it to stay between the person/people involved only, if possible.

2. Say it to their face – Give the news in person rather than by e-mail or phone. It shows the person(s) that you are not afraid to go directly to them with bad news. Not only is it common courtesy but also a great way for you to gauge their reaction and respond appropriately while relaying the bad news.

3. Speak clearly and concisely – DO NOT take the easy way out. Assuming that they will understand what you’re telling them is not a smart move. Everyone processes and perceives information differently. Communicate the news directly.

4. Own your own actions - Take responsibility if need be. Do not throw people under the bus for things you have done wrong. Own up to it when you do something wrong, even when it’s simple to place the blame on someone else. Be accountable for your mistakes, and even more importantly, learn from them.

Dealing with sticky situations and delivering bad news tactfully are only two of the many everyday work obstacles that you can overcome with a little practice.

Jessica Sannella
Everon Technology Services LLC

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