My Citrix broke! Steps to fix the issue 90% of the time.

It can be very frustrating when software gets in the way of productivity. Don’t you hate it when you are working in Citrix and you go to save a document to your local HD and it’s not there?  Isn’t it terrible when you are rushing to finish a presentation and you go to print from Citrix and the printer is missing?

Tired of waiting forever for Citrix to load? Does it get stuck at the login screen?

Below are several guidelines for getting your Citrix client running well from your PC.

TIP 1:

Reboot the computer. This fixes 80% or more of all problems one might be having in Citrix.

The best thing for the PC is to turn it off entirely, wait several seconds, and then turn it back on. Alternatively from the shutdown menu, choose “Restart”

Reboot Machine here

Try launching Citrix now and you should be good to go.

Still having trouble? Read on…

TIP 2:

Ensure browser and Citrix plug-in are up-to-date. Often the wrong version of browser/plug-in can cause it to stop working. As of the writing of this post, the most recent release is here:

Citrix Plug-In

If you are using IE 8 or IE 9, ensure you have run windows update to bring the browser up-to-date.

For FireFox, be sure you are running version 7 or later.

If you use Chrome, download the latest version here.

Still not working? Read some more…

TIP 3:

Adding the site your Citrix launches from to the trusted sites in your browser might do the trick.

Open Internet Options.

Click the “Security” tab at the top.

Select “Trusted Sites” and be sure it is set to “Custom”, “Medium-Low” or “Low”

See Circled Areas

Click the “Sites” button.

In the top line in the sites box, Enter HTTPS:// , folowed by an astrisk (*), a “dot” (.) then the domain you are going to when launching citrix (MyDomain.com, MyCompany.com, Google.com etc.)

For example:     Https://*.smallbusinesstechtips.com

After entering the site as shown above, be sure to check the box for “Require Verification (https:) for all sites in the Zone”

Click the “Add” button and your site should be in the bottom box now. Click “Close” then “OK” to get out of internet options.

Restart the browser and your Citrix should work now. If at this point you are still having trouble… Give us a call we’re always happy to help out!!!

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This entry was posted on Tuesday, December 13th, 2011 at 12:20 pm and is filed under Small Business Computer Tips, Small Business Software Tips. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

2 Responses to “My Citrix broke! Steps to fix the issue 90% of the time.”

  1. Kristi says on December 13th, 2011 at 4:42 pm :

    Thanks so much for this useful tip. If you didn’t spell it out so well, I could never have figured it out for myself. This was a huge help!

  2. Everon Tecnology Insider: January/February 2012 | Everon Technology Insider says on February 15th, 2012 at 11:34 am :

    [...] My Citrix broke! Steps to fix the issue 90% of the time. By Evan Kamien [...]

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